Terms of Service

Design Accuracy: All renderings are illustrative. The Company is not responsible for minor variations between designs and final installations.
Property Access: The Customer shall provide safe, unobstructed access to the premises during business hours. The Company reserves the right to suspend or terminate service if hazardous conditions (e.g., aggressive animals, unsafe structures) are present. A trip fee will be assessed if installation is blocked.
Customer-Provided Decor: Company personnel will not install third-party decor (bows, wreaths, etc.) without prior written authorization from the General Manager.
Electrical Infrastructure: Services assume existing outdoor outlets are functional and code-compliant. The Company does not perform trenching or burial of wires. If electrical work is required to support the design, the Customer agrees to hire a licensed electrician at their own expense prior to installation.

Lifetime Warranty: All materials are covered by a lifetime warranty solely for the duration that materials are stored and maintained by the Company.
Voiding Conditions: The warranty is immediately void if:
- The Customer chooses to store their own materials.
- Services are discontinued.
- Any party other than the Company’s technicians installs, modifies, or moves equipment.
Excluded Repairs: A $50 trip charge applies for service calls related to non-warranty issues, including but not limited to: weather-related outages, tripped GFCI outlets, customer-tampered connections, or overloaded circuits caused by non-Company equipment.

Cancellation Fees:
- Before October 1: 5% administrative fee.
- October 1 – Installation Date: 30% restocking fee.
- Custom Orders: Full cost of custom materials plus 30% restocking fee.
- Within 48 Hours of Install: No refund.
Material Storage: Customers ending service must collect stored materials by October 15th. Materials not retrieved by this date are considered abandoned and may be repurposed or disposed of at the Company’s discretion.

Payment: Invoices are due upon completion. Balances overdue by 3+ days will accrue interest at 1.5% per month (18% APR).
Dispute Resolution: In the event of a dispute, the Customer must provide the Company a reasonable opportunity to inspect and remediate the issue. Withholding payment or hiring third parties to perform repairs without the Company's consent voids all warranties and releases the Company from liability.
Default: If the Company must pursue collection for non-payment, the Customer agrees to be responsible for all costs of collection, including reasonable attorney’s fees and court costs.
Conduct: The Company maintains a zero-tolerance policy for abuse toward staff. Harassment is grounds for immediate termination of service and forfeiture of all warranties.

Signage: The Customer grants permission for the placement of a temporary marketing yard sign during the service period.
Media Consent: The Company may photograph or film installations for promotional purposes. No identifying personal information will be linked to these materials without express consent.

Force Majeure: The Company is not liable for service delays or failures caused by events beyond its reasonable control, including natural disasters, supply chain disruptions, or labor shortages.
Severability: If any provision of this agreement is found to be unenforceable under Georgia law, the remaining provisions shall continue in full force and effect.
Governing Law: This agreement shall be governed by the laws of the State of Georgia.

​